Privacy Policy
Privacy information for customers and visitors to the Nottingham Plumbing & Heating Services website.
About This Privacy Policy
This privacy policy explains how Nottingham Plumbing & Heating Services handles personal information when you contact me, use this website or become a customer.
I only use personal information where it is necessary for running the business, communicating with customers, providing plumbing and heating services, keeping appropriate business records, or meeting legal obligations.
Information I May Collect
Depending on why you contact me, the information I may receive or keep can include:
- Your name
- Your telephone number
- Your email address, if you provide one
- Your property or job address
- Details about the plumbing, boiler or heating work you require
- Information needed to prepare quotations, invoices or other business records
- Records relating to work I have carried out for you
How I Use Your Information
I may use information you provide to:
- Respond to your enquiry
- Discuss a boiler, heating or plumbing problem with you
- Arrange an appointment or visit
- Provide quotations or estimates
- Carry out work you have requested
- Contact you about work or an appointment
- Prepare invoices and maintain appropriate business records
- Meet legal, tax, accounting or regulatory requirements where applicable
How Your Information Is Obtained
Most customer information is provided directly by you when you telephone me, communicate with me, request a quotation or arrange for work to be carried out.
The website may also collect limited technical information through normal website operation, security systems, server logs or cookies.
Cookies & Website Analytics
This website may use cookies or similar technologies that are necessary for the website to operate correctly.
Website analytics may also be used to understand how visitors find and use the website. Analytics information can include information such as pages visited, approximate location, device or browser type and how visitors arrived at the website.
Cookie and analytics settings may be updated as the website develops, and this privacy policy can be updated to reflect those changes.
Sharing Your Personal Information
I do not sell your personal information.
Information may be shared with service providers or professional advisers where this is reasonably necessary to operate the business, provide a service, maintain records or comply with legal obligations.
Information may also be disclosed where I am legally required to do so.
Keeping Your Information
Personal information is kept only for as long as it is reasonably required for the purpose it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting or tax requirements.
Reasonable steps are taken to protect the information I hold from unauthorised access, loss or misuse.
Your Personal Information Rights
Depending on the circumstances, data protection law may give you rights relating to your personal information. These can include asking what information is held about you, asking for inaccurate information to be corrected and, in some circumstances, asking for information to be deleted or its use restricted.
If you have a question about personal information I hold about you, please contact me using the telephone number below.
Contact
Nottingham Plumbing & Heating Services
If you have a question about this privacy policy or your personal information, call Mark on 07795 350018.
Nottingham Plumbing & Heating Services
For plumbing and heating enquiries, call Mark directly.